Overview
Lead Customer Success Engineer supporting the India Customer Success organization as a senior technical advisor, product enablement leader, and customer intelligence partner. The role helps CSMs improve customer outcomes through technical guidance, product adoption, scalable education, and data-driven risk identification.
What you'll do
- Partner with CSMs to understand customer objectives, technical challenges, adoption gaps, and opportunities.
- Provide guidance on configuration, integrations, data models, APIs, security, governance, and product practices.
- Lead technical discovery, solution reviews, adoption workshops, and customer-facing product discussions.
- Analyze customer health, adoption, support, renewal, and product usage signals to identify risks.
- Translate data insights into outreach, adoption, enablement, and risk mitigation recommendations.
- Create demos, webinars, walkthroughs, talk tracks, coaching guides, and other enablement content.
- Mentor Senior Customer Success Engineers and establish standards for assessments and reusable content.
What you'll need
- 7+ years implementing, consulting on, supporting, or advising customers on UKG products.
- Deep expertise in one or more UKG solution areas, including Pro, WFM, Ready, Talent, Payroll, Reporting, Integrations, or Security.
- Ability to connect product capabilities, technical design, customer goals, and measurable outcomes.
- Experience creating demos, webinars, enablement materials, product guides, or technical content.
- Strong facilitation and presentation skills for technical and executive audiences.
- Strong analytical skills interpreting customer health, adoption, support, telemetry, or renewal signals.
Nice to have
- Experience with Gainsight, Compass, Power BI, Salesforce, SQL, telemetry, or customer intelligence tools.
Details
- Location: Pune City, India.
Read the full description and apply on the company’s own careers page.
