Learning and Development Manager, RFA

Overview

Lead the strategy, operations, and continuous improvement of the Ready for Allocation (RFA) function in India, keeping employees awaiting client assignment skilled, engaged, compliant, and ready for deployment.

What you'll do

• Define and drive the RFA workforce-readiness strategy aligned with business, resourcing, and talent priorities.
• Establish operating standards, governance mechanisms, escalation paths, and accountability measures for the RFA population.
• Translate organizational policies into clear, practical RFA processes, guidelines, and employee expectations.
• Monitor the health and effectiveness of the RFA model and recommend changes based on workforce data and stakeholder feedback.
• Oversee readiness assessment of RFA employees and ensure skills, development needs, availability, and deployment status are accurately tracked.
• Partner with Resourcing, HR, Operations, and business leaders to prepare RFA employees for suitable opportunities.
• Identify barriers affecting deployment and coordinate learning, operational, or stakeholder interventions.
• Provide leadership with timely visibility into workforce readiness, skill availability, development priorities, and deployment risks.
• Lead training-needs analysis for the RFA population and design targeted upskilling pathways.
• Prioritize learning interventions based on business demand, skill gaps, and employee readiness.
• Evaluate the relevance and effectiveness of learning interventions and use findings to improve future programs.
• Develop and maintain RFA dashboards, reports, and management insights, and analyze data to identify skill gaps, readiness trends, and allocation barriers.
• Define and monitor measures for readiness, learning participation, skill development, deployment enablement, compliance, and employee engagement.
• Manage, coach, and develop the L&D Coordinator supporting RFA operations.
• Serve as the primary Talent Development point of contact for RFA readiness and build relationships with HR, Resourcing, Workforce Management, Operations, and client-facing teams.
• Facilitate regular stakeholder reviews on RFA status, deployment priorities, emerging skill requirements, and risks.
• Escalate critical readiness, conduct, compliance, or deployment concerns through appropriate channels.
• Create a structured and constructive experience for employees while they await allocation, and ensure they understand RFA expectations.
• Oversee engagement initiatives that promote accountability, continuous learning, and connection to the organization.
• Review existing RFA processes to identify inefficiencies, duplication, manual work, and control gaps, and lead improvement initiatives.
• Identify opportunities to automate recurring tracking, reporting, reminders, and communications.
• Establish standard operating procedures and documentation for critical RFA processes.

What you'll need

• Bachelor's degree in human resources, Business Administration, Organizational Development, or related discipline, or equivalent professional experience.
• Relevant experience in Learning and Development, workforce readiness, talent operations, workforce management, or a related function.
• Experience leading people, projects, programs, or a significant operational workstream.
• Strong understanding of training-needs analysis, learning-program design, facilitation, and capability development.
• Strong analytical capability to interpret workforce data, identify patterns, and translate findings into practical recommendations.
• Proficiency with Microsoft Office, particularly Excel and PowerPoint, and comfort working with HR systems and reporting tools.
• Strong stakeholder-management and influencing skills across Talent Development, HR, Resourcing, Operations, and business teams.
• Excellent verbal and written communication skills.
• Strong organizational and project-management capability to manage multiple priorities and deadlines.
• Demonstrated ability to improve processes and introduce scalable ways of working.

Nice to have

• Experience managing a bench, redeployment, talent-pool, transition, or workforce-readiness program.
• Experience leading a coordinator, specialist, trainer, or similar role.
• Experience developing dashboards and reporting for workforce or learning initiatives.
• Exposure to capacity planning, resource allocation, employee transitions, or client-readiness processes.
• Experience with workflow automation, reporting automation, or AI-enabled learning and operational solutions.
• Experience working in a global or cross-regional organization.

Details

• Location: Max Square, Noida, India.