Learning Operations Analyst

Overview

The Virtual Event Moderator supports the smooth delivery of virtual learning sessions and events, acting as a behind-the-scenes coordinator and technical host so presenters, facilitators and participants have a seamless, distraction-free experience.

What you'll do

• Support the setup and execution of virtual events, including platform configuration, content readiness and connectivity checks.
• Participate in rehearsal sessions and pre-session checks with facilitators or speakers to ensure smooth delivery.
• Upload and manage content during live sessions (e.g., presentations, videos, links).
• Launch and manage breakout rooms, polls, quizzes, games and other interactive elements during sessions.
• Monitor and moderate chat and Q&A, flagging issues or questions to the facilitator as needed.
• Track and record attendance during sessions, ensuring participant engagement is monitored.
• Update attendance in the learning management system (LMS) or other tracking tools post-event.
• Distribute session materials and resources to participants as required.
• Escalate technical issues or recurring session concerns to leads or support teams.
• Contribute to post-session reporting or feedback collection if applicable.

What you'll need

• Bachelor's degree or equivalent education.
• Minimum 3-5 years of professional experience in a client service or support role.
• Minimum 3-4+ years of experience supporting virtual events or learning sessions.
• Familiarity with virtual delivery platforms and tools (e.g., Microsoft Teams, Zoom, WebEx, Adobe Connect, etc.).
• Experience using polling, breakout room features and engagement tools.
• Understanding of basic LMS functionality and attendance tracking.
• Excellent organizational and multi-tasking skills.
• High attention to detail and data accuracy.
• Clear and professional communication skills.
• Customer service orientation and strong interpersonal skills.
• Ability to work independently and handle live event pressure.
• Culturally aware and comfortable working with global teams.
• Flexible to operate in a 24x5 rotational shift model.

Details

• Location: Bengaluru.
• Works a 24x5 rotational shift model.