Learning Operations Analyst

Overview

Learning Operations Analyst role within the Talent Development team, responsible for planning, coordinating and executing training programs and managing the learning management system (LMS).

What you'll do

• Oversee the planning and coordination of large-scale training programs and events.
• Collaborate with senior leadership to forecast training needs and allocate resources effectively.
• Coordinate with trainers, instructors, and external vendors to ensure availability and timely delivery of training sessions.
• Book and manage training venues, facilities, and necessary equipment.
• Manage and update the organization's LMS, including course setup, user enrollment, and tracking of training completion.
• Generate and analyze reports on training activities, completion rates, and participant feedback using the LMS.
• Troubleshoot and resolve any technical issues related to the LMS if needed.
• Respond to incoming mail in the Scheduling mailbox and respond within the timeframes stated in agreement and processes.
• Contact vendors, external instructors, facility owners etc. to arrange and confirm class schedules.
• Serve as a point of contact for training-related inquiries from employees, managers, and external partners.
• Communicate training schedules, changes, and updates to relevant stakeholders promptly.
• Escalate potential issues to Delivery Services Management, Capability Management and or Scheduling Team Lead.
• Provide leadership and guidance to junior scheduling analysts and administrative staff.
• Assist in maintenance of resource databases and or scheduling tools, advising when known discrepancies are found.
• Assist in Process Improvement initiatives.
• Communicate LMS issues or potential enhancements to Delivery Management and Scheduling Team Lead.

What you'll need

• Bachelor's degree; B.A, B.Com, B.Sc, B.Tech.
• LMS experience of 1.5 years.
• Professional experience of minimum 3 years and above in service environment.
• Strong knowledge of typical scheduling methodology.
• MS Office skills, including strong Excel and Word skills and working knowledge of Outlook, PowerPoint and OneNote.
• Ability to understand and make sense of large amounts of data in a complex environment.
• Ability to comprehend and quickly learn client databases and menu-based systems.
• Ability to present data in a comprehensible format.
• Client interfacing skills (email and phone): good email etiquette, strong email drafting and keyboard skills, and good phone etiquette.
• English language proficiency: strong written and verbal communication, grammar, right word choice, sentence structure and precise content.
• Good organizational, prioritisation and multi-tasking skills.
• Strong analytical and problem-solving skills.
• Team player.
• Multi-cultural awareness.
• Passion for customer service.
• Attention to detail.

Details

• Location: Bengaluru.