Operations Manager

Overview

Operations Manager leading team leaders and overseeing operations performance against service standards and budget, while ensuring high-quality, cost-efficient customer service.

What you'll do

• Lead delivery of services to the highest possible standard and address risk issues to minimise operational losses.
• Ensure staff are trained, deployed, counselled, and motivated to meet current and future business needs.
• Monitor regulations and security measures are maintained.
• Identify and implement process improvements to contribute to business efficiency goals.
• Plan, communicate, and implement central and locally driven changes with minimum disruption.
• Use the CAPA process to investigate adverse trends and minimise risk of re-occurrence.
• Manage projects to deliver on time, within budget, and to specification.

What you'll need

• Experience managing AML and KYC teams and transaction monitoring teams.
• Knowledge and experience of financial markets.
• ICSA or IAQ qualification including the “Compliance” module (must be achieved within 1 year of appointment).
• Ability to objectively assess others’ performance using the process.
• Capability to give constructive feedback and identify development needs.
• Experience using management techniques to monitor financial resources for business unit/projects.
• Ability to communicate and explain change effectively and plan/implement changes.

Details

• Location: Bengaluru - Unit 3.