People Services Associate

Overview

The People Services Associate is the front line of People Services, delivering accurate, timely, high-quality support across the employee lifecycle and shaping how employees experience Ethos day to day. Reports to the Manager, People Services.

What you'll do

• Deliver accurate, timely People Services support across the employee lifecycle, including onboarding, employee changes, records, offboarding, and everyday employee questions.
• Own cases end to end with exceptional attention to detail, making sure every transaction is right the first time.
• Provide a warm, responsive, service-first experience in every employee interaction.
• Meet or exceed service levels for response time, resolution time, and quality.
• Maintain accurate data and records in our People systems for every transaction you handle.
• Follow SOPs and playbooks closely, and document your work clearly and consistently.
• Apply critical thinking to identify friction, errors, and recurring issues, and recommend process and automation improvements to the Manager and the People Operations Specialist & AI.
• Resolve routine and mid-complexity cases at the People Services tier, escalate complex cases appropriately, and guide employees to self-service resources where helpful.
• Handle sensitive and confidential information with discretion and care.
• Partner with teammates, People Partners, and HR Technology to ensure clean handoffs.
• Support compliance and data accuracy in day-to-day execution.

What you'll need

• 2+ years in People/HR operations, shared services, or a support and service-delivery role.
• Exceptional attention to detail and a track record of accurate, high-quality work.
• Strong service orientation and empathy; genuinely enjoys helping people.
• Global experience and knowledge of U.S. processes and ability to work in U.S. time zones.
• Critical thinking and a continuous-improvement mindset, always looking for a better way to do the work.
• Strong organization and the ability to manage high volume without letting quality slip.
• Comfort working in People systems and case-management or workflow tools, and quick to learn new ones.
• Clear, professional written and verbal communication.
• Discretion and sound judgment when handling confidential information.
• Comfort in a fast-paced, changing environment.
• Bachelor's degree or equivalent experience.

Nice to have

• Interest in AI and automation.

Details

• Location: Bangalore, India.
• Work mode: Hybrid.
• Shift schedule: rotational shifts on a monthly basis. First shift (mid-shift): 2:00 PM to 11:00 PM. Second shift (night shift): 8:00 PM to 5:00 AM.