Quality Assurance & UAT Engineer – Dialer

Overview

Quality Assurance & UAT Engineer focused on manual testing and end-to-end validation for dialer and outbound contact center workflows, integrations, and production readiness.

What you'll do

• Plan and execute UAT and manual testing for enhancements, releases, and business workflows.
• Review requirements, user stories, acceptance criteria, and functional designs to build test scenarios and scripts.
• Run end-to-end and integration testing across CRM, contact center, telephony, workforce management, APIs, and enterprise applications.
• Test dialer and outbound contact center features including campaigns, routing, dialing modes, agent availability, dispositions, retry/re-dial logic, pacing, contact lists, and call outcomes.
• Validate MFA/SSO, authentication, session management, and access-management across positive and negative scenarios.
• Identify, document, track, retest, and validate defects through resolution using Jira/Azure DevOps/ALM-like tools.

What you'll need

• 5+ years of experience in Quality Assurance, UAT, Manual Testing, Business Analysis, or related roles.
• Hands-on experience creating and executing manual test plans, test cases, test scripts, and UAT scenarios.
• Strong experience in dialer/outbound contact center testing, including campaigns, routing, dialing strategies, dispositions, retry logic, and call outcomes.
• Experience testing contact center/CRM/customer servicing/workforce management/telephony platforms.
• Experience with API testing, integrations, end-to-end workflows, data validation, and SQL or reporting tools.
• Knowledge of defect/test management tools such as Jira, Azure DevOps, or ALM.

Details

• Location: Gurugram, HR, India.