Representative Associate - Customer Service

Overview

Manage customer order processes as the primary contact for order-related activities, supporting customer satisfaction from order entry through invoicing and shipment.

What you'll do

• Manage new orders, modifications, cancellations, and electronic order communications.
• Coordinate with plants to support on-time shipment and resolve order issues.
• Maintain customer addresses, contacts, requirements, and approval records.
• Communicate order status, forecasts, complaints, and requirements to customers.
• Coordinate with sales, credit, plants, and other departments on customer needs.
• Manage customer invoicing and participate in order management audits.
• Provide backup and cross-training for customer service associates.

What you'll need

• 3 to 7 years of customer service experience with international customer exposure.
• Bachelor’s degree or an equivalent combination of education and experience.
• Experience with SAP.
• Proficiency in Microsoft Excel and Word.
• Strong written and verbal English communication skills.
• Strong organization, attention to detail, and adaptability to changing priorities.
• Ability to analyze qualitative and quantitative data to develop business solutions.

Nice to have

• Six Sigma certification.

Details

• Location: Bangalore, Karnataka, India.