Sales Systems Analyst – Salesforce Administrator

Overview

The Sales Systems Analyst (Salesforce Administrator) is responsible for the day-to-day administration, configuration, development and ongoing optimization of the company's Salesforce.com environment, ensuring it is a reliable, scalable and accurate system of record for the global sales organization.

What you'll do

• Perform daily administration of Salesforce.com, including user setup and deactivation, roles, profiles, permission sets, sharing rules and license management
• Serve as the primary point of contact for Salesforce support requests, triaging, prioritizing and resolving issues in a timely manner
• Manage sandboxes, seasonal Salesforce releases and change control, testing new functionality and communicating impacts to users
• Maintain system documentation, including data dictionaries, configuration details and process flows
• Design, build and maintain solutions, including custom objects and fields, page layouts, validation rules, lightning pages and flows
• Gather and translate business requirements into technical specifications and deliver solutions through a documented build, test and deployment process
• Review and prioritize enhancement requests with Global Sales Operations and other stakeholders
• Support and enhance integrations between Salesforce and other sales technologies and, as needed, assist with administration of those tools, working with IT and vendors
• Build and maintain integrations using native connectors
• Ensure data integrity and accuracy within the CRM through data quality rules, duplicate management, routine audits and clean-up
• Manage data imports, exports, migrations and mass updates
• Create, update and maintain reports and dashboards that support weekly, monthly and quarterly sales reporting, pipeline visibility and forecasting
• Respond to ad hoc reporting and data requests from sales leadership and cross-functional teams
• Monitor system usage and adoption metrics and recommend improvements to maximize the return on sales technology investments
• Partner with Global Sales Operations to identify opportunities to streamline sales processes and automate manual work within Salesforce
• Develop user guides and release notes, and deliver training to help the sales team make effective use of Salesforce
• Collaborate with marketing, proposals and solution consulting teams to align Salesforce processes and data across the go-to-market lifecycle
• Perform other duties as assigned, including additional sales systems projects and responsibilities as the function evolves

What you'll need

• Salesforce Certified Administrator
• 5+ years of hands-on experience administering and configuring Salesforce.com
• Strong knowledge of Salesforce.com configuration, including security model, Flows, validation rules, reports and dashboards
• Working knowledge of Apex, SOQL, Lightning Web Components and Salesforce APIs
• Excellent analytical and problem-solving skills, with strong attention to detail
• Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users
• Ability to manage multiple and shifting priorities, adapt to evolving processes and work independently in a fast-paced, global environment
• Collaborative approach, with a service mindset toward internal customers
• Proficiency with the Microsoft Office suite, particularly Excel

Nice to have

• Bachelor's degree in Information Systems, Computer Science, Business Administration, or a related field and/or equivalent work experience
• Experience in a life sciences or other regulated industry
• Salesforce Platform App Builder and/or Platform Developer I
• Experience integrating Salesforce with other tools such as Gong and HubSpot
• Experience with data management tools such as Data Loader, and with deployment tools such as change sets, Salesforce CLI or DevOps platforms

Details

• Works closely with Global Sales Operations, Finance, IT and business stakeholders
• Employees are expected to appropriately leverage company-approved AI tools while adhering to company policies, protecting confidential information, and validating AI-generated content; accountability for all work remains with the employee