Salesforce Administrator

Overview

Support the maintenance and customisation of Equifax's customer and consumer service platforms within Europe, acting as the bridge between stakeholders and technical execution on the Salesforce platform.

What you'll do

• Act as a system administrator across Equifax EU Salesforce platforms, with ownership of BAU tasks and support requests.
• Assist with the configuration and maintenance of the Salesforce environment, including Flow automation, custom objects, and security settings.
• Collaborate with stakeholders (Sales, Marketing, Service) to identify pain points and translate them into technical requirements.
• Design, build, optimise and debug Flows, orchestrations and automation frameworks.
• Oversee data migration, cleansing, and deduplication efforts.
• Support high standards for data quality and system documentation.
• Support the release management process following established procedures and align with developers to ensure contention is managed and ensure sandboxes remain aligned with production.
• Perform regular platform health checks and maintenance cycles across the European orgs.
• Support the business with housekeeping of data to ensure GDPR compliance.
• Manage the software development lifecycle (SDLC) within Salesforce, including sandbox management, UAT (User Acceptance Testing), and deployment via DevOps tools.
• Actively contribute to continually improving governance, testing and change control processes.
• Support and maintenance of customised solutions on the Salesforce platform, supporting critical business functions and project goals.
• Provide daily support of end users and BAU enhancements.
• Work closely with the Salesforce Delivery Manager, Project Managers, Enterprise Architects and Developers to design high quality solutions and ensure business benefit.
• Maintain a proactive and flexible work environment to facilitate agility in responding to changing project goals and customer requirements.
• Work directly with internal stakeholders and subject matter experts to support their requirements and advise of Salesforce best practice.
• Provide system administration support of internal and customer-facing solutions following a best practice application lifecycle management process.

What you'll need

• Relevant experience in Salesforce Administration, preferably in a mid-to-large sized organisation.
• Salesforce Certified Administrator (ADM-201).
• Solid working knowledge of Salesforce Flow (Process Builder/Workflow migration experience preferred).
• Proficiency in building advanced reports, dashboards, and CRM Analytics.
• A proven track record of solving business problems through declarative (non-code) solutions first.
• Excellent communication skills.
• An excellent understanding of Salesforce Service, Sales and Experience Clouds.
• Declarative design and build of custom Salesforce Lightning applications.
• Salesforce API configuration, REST, SOAP, BULK API.
• Data Loader / Salesforce Inspector.
• Experience in a first or second-line Salesforce role.
• Comfortable taking ownership of BAU issues and leading technical resolution.
• Experience working in Agile delivery teams with Jira/Confluence.
• Strong communication skills with both technical and non-technical stakeholders.

Nice to have

• Salesforce Certified Advanced Administrator (ADM-301) or Platform App Builder.
• SDLC and ALM knowledge.
• Additional Salesforce Certifications.
• Experience building customer facing interfaces.
• Educated to Bachelor's degree level.
• Experience with CPQ (Configure, Price, Quote).
• Familiarity with Apex, Lightning Web Components (LWC), and SOQL (enough to communicate effectively with Developers).

Details

• Location: Pune, India.
• Work setting: hybrid.
• Employment type: full time.