Overview
Senior Engineering Manager (Voice Media) to lead a team building Twilio’s next-generation media processing stack for Voice services.
What you'll do
- Lead a team of senior engineers developing a next-generation media processing stack.
- Drive technical architecture decisions for low-latency, high-throughput media systems.
- Collaborate with product and engineering teams to define technical roadmaps.
- Establish engineering excellence via code quality standards, testing practices, and operational reliability.
- Mentor engineers and provide technical guidance on complex media processing challenges.
- Balance technical debt reduction with feature development while maintaining service reliability.
- Own service performance metrics, reliability targets, and continuous improvement initiatives.
What you'll need
- 5+ years of engineering management experience leading teams building distributed systems.
- Understanding of Voice/VoIP infrastructure and media handling challenges.
- Experience architecting and building backend services at scale with high reliability under strict SLOs.
- Deep understanding of systems design, microservice architecture, and cloud infrastructure.
- Experience managing complex tradeoffs between reliability, scalability, and feature development.
- Track record delivering critical infrastructure projects with significant technical complexity.
- Excellent communication skills to translate complex technical concepts across technical and non-technical audiences.
Nice to have
- Experience with SIP, RTP/RTCP or other communications protocols.
- Familiarity with media codecs, transcoding, packet loss concealment, and audio processing.
- Experience with Rust, Java, C/C++, or other systems programming languages and platforms like Asterisk or gStreamer.
- Experience building Voice AI products.
- Knowledge of cloud infrastructure on AWS or similar platforms.
Details
- Location: remote and based in Ontario or Alberta, Canada.
- Travel: may be required occasionally for in-person meetings.
Read the full description and apply on the company’s own careers page.
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