Senior Engineering Manager V&V Media

Overview

Senior Engineering Manager for Twilio’s Voice Media (V&V Media), leading a highly technical engineering team that builds and operates core media processing infrastructure for Voice services at global scale.

What you'll do

• Lead a team of senior engineers developing a next-generation media processing stack.
• Drive low-latency, high-throughput technical architecture decisions.
• Collaborate with product, platform, and other engineering teams to define technical roadmaps.
• Establish engineering excellence via code quality, testing practices, and operational reliability.
• Mentor engineers and guide complex media processing challenges.
• Own service performance metrics, reliability targets, and continuous improvement initiatives.
• Plan and balance technical debt reduction with feature development while maintaining service reliability.

What you'll need

• 5+ years of engineering management experience leading teams building distributed systems.
• Understanding of Voice/VoIP infrastructure and media handling challenges.
• Strong backend scale experience with high reliability under strict SLOs.
• Deep systems design understanding, including microservice architecture and cloud infrastructure.
• Experience managing technical tradeoffs between reliability, scalability, and feature development.
• Track record delivering critical infrastructure projects with significant technical complexity.
• Experience improving developer velocity using AI tools.

Details

• Work mode: remote; based in Ontario or Alberta, Canada.