Senior Executive Facilities- Soft Services

Overview

Senior Executive Facilities (Soft Services) role within JLL's Integrated Facilities Management – Corporate Solutions, acting as the upper facilities management's trusted right hand on facilities-related activities.

What you'll do

• Provide onsite support for housekeeping standards, pest control, landscaping, vendor activities and events management.
• Manage daily deployment of vendor staff, including training vendor staff on processes and procedures.
• Attend and close user complaints and employee tickets within SLA.
• Maintain records for repair and periodic maintenance of cleaning equipment, store management and monitoring of par stock of chemicals and consumables.
• Coordinate with vendors on waste management.
• Perform routine site inspections to ensure building processes and best practices are implemented and maintained.
• Assist in controlling expenses and provide cost-effective solutions.
• Provide daily, weekly and monthly reports and ensure timely submission of vendor invoices.
• Monitor soft services performance against contracts and SLAs, and address issues promptly.
• Conduct regular site inspections and audits, producing reports and tracking corrective actions.
• Support mobilization and demobilization of soft services contracts when required.
• Liaise with soft services vendors and contractors to ensure contractual compliance, and assist in reviewing vendor KPIs, service reports and invoices.
• Support the Facilities Manager in managing variations, escalations and service improvements.
• Ensure soft services activities comply with health, safety and environmental regulations, and support risk assessments, method statements and incident reporting.
• Act as point of contact for client and occupier queries related to soft services, and support client meetings and service reviews.
• Assist with budget tracking, cost control and invoice review.
• Maintain records, logs and documentation related to soft services and compliance.
• Identify opportunities to improve service quality, efficiency and user experience, and support sustainability initiatives.
• Provide admin support including front desk duties and appointment coordination.

What you'll need

• Prior experience in facilities, property management, hospitality or related fields.
• Understanding of local occupational health and safety requirements, critical facilities and vendor management.
• Knowledge of various property systems.
• Strong understanding of soft services operations within a facilities management environment.
• Ability to manage multiple vendors and priorities.
• Proficiency in MS Office (Word, Excel, Outlook).
• Good organizational, time-management, communication and interpersonal skills.
• Problem-solving ability and attention to detail.
• Customer-focused mindset and ability to address conflicts effectively.

Nice to have

• CAFM systems experience.

Details

• On-site, Bengaluru, Karnataka.
• Scheduled weekly hours: 48.
• Must be able to work in multiple shifts and timings.