Senior Observability Architect | Australia | Remote

Overview

Senior Observability Architect responsible for long-term technical ownership of customer success and guiding the implementation of complex observability solutions.

What you'll do

• Act as the primary technical point of contact for a portfolio of Grafana customers.
• Design customer observability maturity journeys and assist customers along the path.
• Provide expert-level troubleshooting, guidance, and drive adoption of Grafana’s technology.
• Run technical reviews and health checks; assist with RCA for customer-impacting issues.
• Develop and execute technical roadmaps with customers and advise on best practices.
• Conduct training/workshops, create technical documentation, and prepare reports on customer metrics.

What you'll need

• Be located in Melbourne or Sydney.
• Have a Bachelor’s degree in Computer Science, Information Technology, Math or a related field (or equivalent experience).
• Have experience deploying and operating Kubernetes.
• Have 5+ years of experience in technical support, technical account management, consulting, SE, or Professional Services roles.
• Have strong understanding of observability solutions.
• Demonstrate ability to manage multiple clients/projects and travel up to 25% as needed.

Details

• Work mode: Remote.
• Location: Australia (Remote).