Service Engineer

Overview

Service Engineer responsible for monitoring and maintaining critical technology infrastructure, resolving complex issues with minimal disruption.

What you'll do

• Provide technical support for service management to resolve complex issues for a client/group of clients.
• Perform preventative maintenance on hardware and software and use monitoring tools/metrics to identify and prevent issues.
• Analyze system logs, error messages, and user reports to determine root causes for hardware, software, and network issues.
• Resolve issues by fixing/replacing faulty hardware, reinstalling software, or applying configuration changes.
• Handle automation, monitoring enhancements, capacity management, resiliency, and business continuity management support.
• Tune monitoring tools, thresholds, and alerting so issues are detected when they occur.

What you'll need

• Deep knowledge of NetApp ONTAP and Dell EMC Isilon.
• Strong understanding of DR-RTO/RPO planning and compliance frameworks.
• Strong leadership, communication, and stakeholder engagement skills.
• Experience with system log/error/user report analysis to identify root causes.
• Ability to provide technical resolutions via hardware/software fixes or configuration changes.

Nice to have

• Experience with observability tools (Splunk, Grafana, Prometheus) and automation frameworks (Ansible, Python).
• Experience with hybrid cloud storage architectures including AWS FSx for ONTAP, NetApp Cloud Volumes, and Isilon CloudPools.

Details

• Location: Pune, Gera Commerzone SEZ.
• Role based in Pune.