Specialist - Customer Care - Collections 4A

Overview

Specialist - Customer Care - Collections responsible for monitoring collections, identifying delinquent accounts, and resolving payment discrepancies.

What you'll do

• Analyze collection data to identify trends and improve collection efficiency.
• Develop strategies to reduce outstanding debts.
• Monitor payment transactions to detect delinquent accounts.
• Take timely action to minimize collection risk.
• Communicate with customers to resolve payment discrepancies.
• Negotiate payment arrangements professionally and empathetically.
• Implement and adhere to collection policies and procedures per standards.
• Collaborate with internal teams to streamline collection workflows.

What you'll need

• English language (Required).
• Language proficiency: Upper Intermediate (B2).
• Bachelor’s degree fields listed: Business Administration/Communication/Hospitality Management/IT/Marketing.
• Required skills include Collections Analytics and Collections Management.
• Data Analytics, Data Literacy, and Data Management skills.
• Microsoft Dynamics 365 Customer Service.
• ServiceNow Customer Service credential/cert mentions: Certified Data Management Professional (Riversand), Certified Implementation Specialist - Customer Service Management (ServiceNow).

Details

• Location: Noida, Uttar Pradesh, India.
• Work mode: Office Work; Remote Type is listed as Remote Type - Office Work.
• Employment type: Regular.
• Shift: Night Job (India).