Specialist - Insurance Operations

Overview

Specialist – Insurance Operations (Grade C1) focused on processing and managing insurance operations while meeting SLAs, KPIs, quality targets, and production targets.

What you'll do

• Contribute to achieving SLAs, KPIs, and business objectives.
• Process work and maintain performance standards.
• Update reports using predefined templates on a regular basis.
• Ensure statutory regulations and company procedures are followed.
• Communicate work status and issues to team managers on time.
• Adhere to schedule and meet production and quality targets during training and BAU.

What you'll need

• Prior work experience in Loss Runs/Loss Summary (preferable).
• A fair understanding of insurance broking business and dynamics.
• Good command of spoken and written English with strong comprehension and articulation.
• Ability to prioritize and organize tasks within stiff timelines.
• Basic knowledge of MS Office.
• Willingness to learn and adapt to changes.

Details

• Location: Pune - Business Bay.
• Work involves assigned shifts (6.30AM–3.30PM, 2:30PM–11:30PM, 6:30PM–03:30AM) with shift requirement communicated by the hiring manager/HR.