Specialist, People Operations

Overview

Provide first-line HR support and transactional people operations for employees across the APAC region as part of the People Service Center, reporting to the Senior Manager over the APAC Region.

What you'll do

• Serve as first line response to regional employee queries and address HR-related questions.
• Display broad understanding of regional and global HR policies, processes and resources.
• Assess, respond to and resolve issues in alignment with HR policies and processes.
• Resolve internal customer problems by researching issues and taking additional steps as required, while providing excellent customer service.
• Provide escalation support for complex inquiries and follow up as needed.
• Maintain accurate and up-to-date employee records in the HR database (Workday HRIS).
• Provide input and recommendations on processes and supporting technologies.
• Complete all transactional work within pre-determined service level expectations.
• Run ad hoc reports to validate organizational and personnel data as needed.
• Assist with other departmental initiatives and projects as assigned.
• Maintain working knowledge of company policies to guide employees and managers while ensuring compliance and consistency.
• Follow up with employees and managers on incomplete processes, resolution of HR and benefit issues, and timesheet discrepancies.
• Contribute to special projects, taking responsibility for timely delivery of allocated tasks.
• Deliver an effective recruitment and onboarding process post offer stage, including background checks, preparing contracts of employment, and liaising with relevant internal stakeholders.
• Oversee all stages of the pre-start candidate journey from offer to start date.
• Conduct regular audits to ensure the team is compliant with legal and regulatory requirements (such as right-to-work checks and quality control).
• Manage the shared HR team inbox.

What you'll need

• Prior experience in the HR space with demonstrated proficiency in handling a broad range of employee issues.
• Understanding of the product/service and ability to troubleshoot moderately complex problems independently.

Details

• Location: Bangalore, India.
• Works with regular oversight and follows established workflows; work is closely monitored by supervisors/managers.