Specialist, ServiceNow CMDB/CSDM Data Architect

Overview

Support the design, implementation, governance, and continuous improvement of the enterprise ServiceNow CMDB/CSDM. Work with CMDB Architects, Infrastructure Teams, Cloud Teams, Application Owners, and Platform Engineers to maintain accurate and reliable Configuration Management data.

What you'll do

• Maintain CMDB data models, CI class hierarchies, relationships, and lifecycle management processes.
• Support CMDB governance activities, foundation data management, and onboarding of new applications and services.
• Support implementation and adoption of CSDM across Business Applications, Application Services, Technical Services, and Infrastructure Services.
• Assist with CMDB audits, compliance reviews, and remediation initiatives.
• Assist with Identification & Reconciliation (IRE) configuration and data source governance.
• Configure, monitor, and troubleshoot ServiceNow Discovery, MID Servers, and Service Mapping.
• Support onboarding and maintenance of CMDB integrations such as AWS, Azure, SCCM, Qualys, Wiz, Armis, Nozomi, and other data sources.
• Troubleshoot discovery, reconciliation, and CI population issues.
• Monitor and improve CMDB Health, focusing on Completeness, Correctness, Compliance, and Data Freshness.
• Investigate and remediate duplicate, stale, orphaned, and incorrectly classified CIs.
• Support Data Certification, Data Attestation, and data quality improvement initiatives.
• Perform root cause analysis and implement corrective actions for CMDB data issues.

What you'll need

• 5-7 Years of Overall IT Experience.
• Minimum 3-5 years of hands-on ServiceNow experience.
• Minimum 3+ years of experience supporting CMDB, CSDM, ITOM Discovery, and ServiceNow platform administration.
• Working knowledge of CMDB Data Architecture, CI lifecycle management, and data governance concepts.
• Experience supporting CMDB integrations and onboarding new data sources.
• Good understanding of ITSM processes and ServiceNow platform capabilities.
• ServiceNow CMDB & CSDM.
• CMDB Architecture & Governance.
• Common Service Data Model (CSDM).
• ITOM Discovery & Service Mapping.
• Identification & Reconciliation Engine (IRE).
• CMDB Health & Data Certification.
• Service Graph Connectors & Integrations.
• MID Server Administration.
• REST/SOAP APIs and Integration Hub.
• Data Governance & Quality.
• CI Lifecycle & Relationship Management.
• Foundation Data Governance.
• CMDB Data Quality Management.
• Source Reconciliation & Data Ownership.
• Duplicate CI Remediation.
• Knowledge of Windows & Linux Servers, Network Devices & Databases, and AWS & Azure Cloud Platform.
• Active CSA – Certified System Administrator certification.
• Active Certified Implementation Specialist – Data Foundations (CMDB & CSDM) certification.
• Strong analytical and troubleshooting skills.
• Good communication and stakeholder interaction capabilities.
• Ability to work in a global and cross-functional environment.
• Strong documentation and knowledge-sharing mindset.
• Eagerness to learn and grow in CMDB Architecture and ITOM domains.
• Ability to work independently while collaborating effectively with team members.
• Application Development, Business Application Support, Cloud Technology, Configuration Management (CM), Health Assessments, Microsoft Azure, Service Integration, Software Development, Software Development Life Cycle (SDLC), System Integration, and Working Independently.

Nice to have

• Certified Implementation Specialist – Discovery certification.
• CAD – Certified Application Developer certification.
• ServiceNow Certified Implementation Specialist – IT Service Management (CIS-ITSM) certification.
• CMDB, ServiceNow Configuration Management Database (CMDB), ServiceNow Discovery, and ServiceNow IT Service Management (ITSM).

Details

• Location: Hyderabad, Telangana, India.
• Work arrangement: Hybrid.
• Employee status: Regular.
• Relocation: Domestic.
• Visa sponsorship: No.
• Travel: No travel required.
• Valid driving license: No.