Sr Executive - Learning and Development

Overview

Sr Executive in Learning & Development focused on Voice & Accent training for the Healthcare BPO/RCM environment.

What you'll do

• Enhance employees’ verbal communication.
• Improve customer interaction skills.
• Work on pronunciation and accent neutralization.
• Increase overall professional effectiveness.
• Deliver learning initiatives in coordination with operations and leadership teams.
• Maintain flexibility to work night shifts.

What you'll need

• 3-6 years of Learning & Development experience.
• At least 2-3 years specializing in Voice & Accent Training.
• Strong expertise in Communication Skills and Soft Skills Training.
• Preferred Bachelor’s degree in English, Communication, Linguistics, or related discipline.
• TTT (Train the Trainer) certification is preferred/considered an added advantage.