Sr. Manager- Service Sales West

Overview

Sr. Manager, Service Sales West is responsible for driving service revenue growth, expanding lifecycle solutions, strengthening customer relationships, and improving service contract penetration across the assigned region.

What you'll do

• Deliver monthly, quarterly, and annual service sales revenue and gross margin targets in West India.
• Build a strong regional funnel across AMCs, spare parts, batteries, digital solutions, and service upgrades.
• Maximize AMC penetration through proactive engagement with new and existing installations.
• Drive conversion of warranty units into service contracts.
• Monitor contract renewals to ensure high retention and timely closures.
• Promote lifecycle replacement offerings including spare parts, remote monitoring solutions, battery replacements, capacity upgrades and retrofit solutions.
• Ensure high attach-rate of service products across the install base.
• Identify and develop new accounts for AMC, spares, battery business, and professional services.
• Increase customer base within the assigned territory.
• Strengthen service penetration within existing install base for future business wins.
• Utilize analytical skills and market insights to drive future strategies.
• Monitor competitors, pricing movements, and emerging customer needs.
• Recommend actions to stay competitive and expand market presence.
• Identify promotional opportunities to enhance service product awareness.
• Work closely with the marketing team on regional campaigns, workshops, and customer events.
• Seed Eaton's service solutions early with customer stakeholders to influence future opportunities.
• Conduct periodic reviews with team members on funnel, revenue, customer issues, and progress against KPIs.
• Support team members with guidance, coaching, and customer strategy alignment.
• Work closely with Sales, Service Operations, Finance, and SCM to ensure seamless execution and customer satisfaction across all touchpoints.

What you'll need

• Bachelor's in Electrical / Electronics Engineering.
• 10-15 years of experience in service sales in West India, AMC sales, or aftermarket technical sales roles.
• Strong understanding of UPS, batteries, power systems, and related after-sales services.
• Solid understanding of AR management, billing, and collection cycles.
• Technical aptitude in battery sizing, monitoring solutions, and service application engineering.
• Proficient in pipeline tracking, CRM usage, and service analytics.
• Excellent commercial, negotiation, and communication skills.
• Ability to manage multiple stakeholders, ASPs, and customer escalations.

Nice to have

• Familiarity with Salesforce.

Details

• Location: Mumbai, Maharashtra, India.
• Willingness to travel 40-50% within the region.