Technology Architect, Business Application Delivery (OTM)

Overview

Technology Architect role supporting business application delivery for Oracle Transportation Management (OTM), covering daily user support, configuration, integration monitoring, and root-cause analysis of order and shipment failures.

What you'll do

• Support daily users of the TMS/OTM application to analyze and root cause planning failed orders.
• Act as the point of contact for shippers and transportation providers for resolution of order and shipment failures.
• Assist in developing customer presentations for identified savings initiatives.
• Monitor end-to-end processes: Orders, Order Release, Shipment creation, optimization, Carrier Tender, and Delivery.
• Conduct team calls with shipping parties and transportation providers to facilitate compliance and continuous improvement.
• Configure carrier rate packages in the TMS/OTM application.
• Maintain multiple database tables, including Master Data, Locations Tables, and Carrier Routings tables/itineraries.
• Assist with on-boarding and training of new users and shippers.
• Work with the client IT organization for B2B integration monitoring and troubleshoot order failures, including critical configuration issues such as planning problems, commitment allocation, lane rate mismatch, and itinerary issues.
• Interpret business requirements to make recommendations for configuration updates that optimize efficiency.
• Develop and write Oracle Transportation Management (OTM) testing scenarios, validation procedures, and documentation.
• Analyze the feasibility and impact of various Change Requests (CRs) on existing configurations.
• Prepare Root-Cause Analysis (RCA) documentation for critical or repetitive business issues reported by the client and provide a long-term resolution.
• Configure and demonstrate key end-to-end business scenarios in Oracle Transportation Management.
• Develop strong relationships with key client stakeholders.
• Analyze problem statements and author requirement documents.
• Create reports from OTM database tables using Structured Query Language (SQL).
• Comply with internal regulations, procedures, applicable law, managers' orders, labor and remuneration regulations, and company intellectual property protection.
• Maintain behaviors and attitudes consistent with company expectations.
• Develop professional skills through training and continuous self-education.

What you'll need

• Bachelor's degree or equivalent qualification in Computer Science, Engineering, Technical, or Supply Chain disciplines.
• 4 to 8 years of hands-on work experience with Oracle Transportation Management (OTM).
• Proficiency in Structured Query Language (SQL) to create and extract reports from OTM database tables.
• Skilled in Microsoft Office Suite: Word, Excel, and PowerPoint.
• Strong technical background to handle configuration issues, B2B integration monitoring, and root-cause analysis for complex transportation management workflows.

Nice to have

• Certified as an Oracle Transportation Management Implementation Specialist.

Details

• Location: Noida, Uttar Pradesh, India.