Territory Manager- Delhi 1 & Nepal

Overview

Territory Manager for Delhi 1 and Nepal, focused on renewals, retention and revenue growth for a set of identified renewal accounts.

What you'll do

• Develop a list of identified renewal accounts and create individual short-term implementation plans based on customer needs and preferences.
• Maintain and update renewal forecast data regularly to assess renewal opportunities accurately.
• Keep current and expired customer accounts in good standing through consistent follow-up and communication.
• Prioritize timely and efficient contract renewals to maximize revenue opportunities.
• Resolve a wide range of moderate complexity requests in creative ways.
• Cultivate internal relationships with sales and customer delivery teams and coordinate renewal and retention efforts.
• Collaborate with account teams, business development and customer delivery management to implement renewal strategies.
• Identify opportunities with Sales Account Managers and specialists for customer expansion within the existing base.
• Participate in customer calls and meetings to address outstanding issues, communicate the value of offerings and partnerships, and clarify contractual pricing, terms and conditions.
• Monitor inquiry status, coordinate responses and ensure timely, appropriate resolutions.
• Conduct business reviews with customers to pinpoint growth opportunities.
• Engage with external and internal customers to address advanced inquiries and issues, including customer contacts, technical support, order management and Area Sales Manager.
• Deliver advanced customer service during the renewal process.
• Compile data on customer satisfaction and usage trends and identify process improvement initiatives across maintenance renewals, software expansions and new customer acquisitions.
• Communicate feedback to sales and technical support.

What you'll need

• Minimum 7 to 15 years of experience with a Bachelor's degree in areas such as Sales, Customer Success, Customer Operations or equivalent, OR no prior experience with a Master's Degree.

Nice to have

• Data Analysis & Interpretation
• Stakeholder Management
• Process Improvements
• Customer Satisfaction Techniques
• Customer Relationship Management (CRM) Software
• Opportunity Management
• Contract Management
• Technical Presentations
• Business Acumen
• Financial Acumen
• Documentation & Reporting
• Escalation Management

Details

• Location: Gurgaon.
• Office-based teams work in person at least 3 days per week; onsite roles require full-time presence at company facilities; field roles are generally at customer or supplier locations. The source asks candidates to indicate whether this role is an office, field or onsite role.