Associate Fraud & Claims Operations Representative

Overview

Associate Fraud & Claims Operations Representative supporting fraud and claims operations in a call center environment.

What you'll do

• Support and capture pertinent information from customers about their claims.
• Research and provide updates on the status of new and existing claims.
• Investigate complex account activity and take appropriate actions to handle claims.
• Perform routine customer support tasks while balancing service and investigative research.
• Answer incoming calls in a call center environment.
• Receive direction from a team lead and escalate questions and issues to more experienced roles.

What you'll need

• 6+ months of customer service support experience (or equivalent).
• Excellent research, analytical, and problem-solving skills with attention to detail.
• Strong verbal and written communication, interpersonal, and collaboration skills.
• Ability to learn and apply new information.
• Able to multi-task and interpret documents/requests received.
• Excellent data entry skills.

Details

• Location: Hyderabad, India.