Senior Product Researcher

Overview

Senior Researcher to drive customer understanding across Payoneer's ecosystem, from SMB merchants to global enterprises, leading multi-workstream, cross-functional research that informs product strategy, go-to-market plans, and company priorities.

What you'll do

• Lead two to three research workstreams within a product or customer domain, extending into adjacent areas such as onboarding, FX, or compliance.
• Define and drive the research agenda for a product line or region, aligning insights with company goals and customer metrics.
• Identify ambiguous customer problems and bring clarity through structured, evidence-based research.
• Design and execute research using mixed methods including usability testing, generative discovery, segmentation, conjoint analysis, and surveys.
• Maintain methodological rigor and ethical standards in research that informs product, marketing, and policy decisions.
• Synthesize multi-country, multi-segment data into clear insights that guide strategic direction.
• Partner with Product, Design, Marketing, Data, and R&D teams to integrate research into decision-making.
• Communicate findings through clear, engaging storytelling that influences prioritisation and product direction.
• Advocate for customer needs across multiple teams, ensuring alignment with Payoneer's research and design principles.
• Deliver two to three strategic studies each year that shape product, regional, or go-to-market decisions.
• Achieve high adoption of insights across teams and drive measurable improvements in customer satisfaction, retention, or activation.
• Demonstrate direct business impact through new market entries, product launches, or pricing strategy influenced by research.
• Coach junior researchers, review research plans, and strengthen the team's analytical and storytelling capability.
• Participate in hiring and evaluation of research talent.
• Build an inclusive, collaborative environment focused on accountability and continuous improvement.

What you'll need

• 10+ years of experience as a Researcher, ideally in fintech or monetisation domains.
• Strong understanding of how research informs decisions across product, marketing, and R&D in a fintech or B2B context.
• Proven experience in analytical product research work.
• Understanding of customer journeys and PLG techniques, able to contribute to conversion and engagement strategies.
• Critical thinker with strong problem-solving and prioritisation skills.
• Ability to communicate complex insights simply and persuasively to senior stakeholders.
• High business acumen and proven influence on priorities and key performance indicators.
• Ability to manage conflict and maintain trusted relationships across functions.

Details

• Location: Gurugram, India.